Strap Doctor

Definitely get some lingerie wash! We sell a brand called Soak in the shop. We highly recommend it! When you are ready to wash your bras:

1) Fill your sink with warm water.

2) Put 1 tsp of the soap in the water.

3) Put your bras in the water. If you have extra deodorant build put a little bit of extra soap on that area and work it in with your hands or a toothbrush.

4) Let your bras soak for about 20 minutes.

5) No need to rinse! Softly ring them out.

6) Lay them on a towel or hang them to dry.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We ship through USPS.

If an item(s) in your order is out of stock you will be notified via email.

We keep items that are basics always available for purchase even if we don't have them in our inventory i.e. products we always order from manufacturer (excludes Clearance and Fashion items).  We will place an order for your out of stock item(s). It typically takes around 2-3 weeks for these orders to arrive to us then they will be shipped to you.  If you do not want to wait for you item you may ask for a refund or store credit instead. 

Domestic Shipping Rates 

In-store pickup

You can skip the shipping fees with free local pickup at our store front 288 W 200 N Ste 3 Kaysville, UT 84037.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Click here to see our in-store pick up hours.  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Refunds, returns, and exchanges

Please go here to read our full return / exchange policy. 

Address Mistakes

If you make a mistake on your address please email us ASAP. If we haven't shipped your order we can change it. If you enter the wrong address and the package is returned to us you will be responsible for the postage to send the package to the correct address. 

If you have any further questions, please don't hesitate to contact us at customerservice@brafittingsbycourt.com. 

Stolen or Damaged Packages

At Bra Fittings by Court, we strive to provide our customers with the best possible shopping experience, including secure and timely delivery of all products. However, we understand that sometimes packages may be lost or damaged during transit or stolen after they have been delivered. Please review the following policy for how we handle stolen or damaged packages.

Damaged Package 

Notify Us: If your package is damaged, please contact our customer service team at customerservice@brafittingsbycourt.com within 2 days of the delivery date. We will review your claim and assist with the next steps.

Our Liability and Resolution Process

-Stolen Packages: We are not responsible for stolen packages once they have been delivered to the correct address. This includes packages left in unsecured areas or those stolen from porches, front yards, or other outdoor locations. We strongly recommend using a secure delivery address if you often have packages stolen. (i.e PO Box)

-Claims Process: Once we receive your stolen package claim, we will work with you to determine the next steps. If the carrier confirms that the package was delivered but cannot resolve the issue, we may not be able to issue a refund, store credit, or replacement.

Delivery Confirmation 
All orders are shipped with tracking information. We strongly recommend monitoring the tracking information to ensure you are available to receive the package upon delivery.

What to Do If Your Package Is Stolen or Missing

If your package is missing or you believe it has been stolen, please take the following steps:

1. Check Tracking Information: Ensure that the package was delivered according to the tracking information. Sometimes packages are marked as delivered, but the carrier may have left it in a secure location (e.g., porch, back door, or mailbox).

2. Contact Your Carrier: If the tracking information shows the package was delivered, but you have not received it, contact the carrier (USPS) directly. They may be able to provide additional details or assist in locating the package.

3. Verify Delivery Address: Double-check that the shipping address you provided during checkout is accurate. Incorrect address information can sometimes lead to delivery issues.

4. Check with your neighbors: Check to see if your neighbors received your package or if they pick it up for safe keeping until you arrived home.

5.Report the Theft: If you believe your package was stolen, you should report the incident to local authorities and file a police report. This can be helpful for your insurance claim or for the carrier’s investigation.

6. Notify Us: If your package is confirmed as stolen, please contact our customer service team at customerservice@brafittingsbycourt.com within 2 days of the delivery date. We will review your claim and assist with the next steps.



**Disclaimer:** This policy is subject to change at any time. Please review it periodically to stay informed of any updates.

If you have any further questions, please don't hesitate to contact us at customerservice@brafittingsbycourt.com.