Returns & Exchanges
How to return or exchange bras?
We have a flexible 14 day return / exchange policy from the day you receive your bra(s).
All bras must have all paper tags (don't have to be attached), all internal tags and charms or bows (etc.) must be attached and be in new and clean condition to receive a refund. If this criteria isn't met, the bra cannot be return or exchanged.
If you need to return/exchange your bra you can do so in-person or by shipping
Returns in-person:If you want to return or exchange in-person and you're a returning client please book a 'Bra Shopping' appointment. At your appointment we will be able to process your return/exchangeIt takes 2-7 business days for funds to show on your credit card statement
Returns by shipping: Please email firstname.lastname@example.orgWe'll email you your return label.Place bra(s) in pink polymailer bag you received from us, tape return label on package.Drop package at your local Post Office/USPS store.Once returns are received and processed, you'll receive an email notifying you of your return. It takes 2-7 business days for funds to show on your credit card statement.
What to expect from a Properly Fitting Bra
I'm worried by new bra feels too tight.
The most important thing is comfort. But sometimes wearing the correct bra size, it's going to feel snug at first, this is completely normal. You want the bra to fit low and snug on the loosest set of hooks. As the bra stretches out, you'll be able to tighten it as the bra band stretches out and wear the supportive for a longer period of time.
The first 1-2 weeks with a new bra can be slightly uncomfortable, but we recommend to wear your bra for at least a couple days. Most times you're not used to how it should fit, you body will acclimate and get used but also stretch as you wear it longer. But remember that you want your bra to be snug on the loosest set of hooks because your support comes from your band.
I have red marks on my skin from my bra.
It is normal to get red marks from your bra, especially a brand new one! Your skin has to get used to the new size and style because it most likely sits different on your body.
It is not normal if you are getting bruises or rashes from your bra. If you are experiencing this come back into the shop to try new styles and sizes.
My new bra is uncomfortable.
Getting use to wearing a correct fitting bra can take some time. Typically people are used to wearing an ill fitting bra that a properly fitting bra feels werid or uncomfortable the first few days.
If your new bra just feels different from what you're use to wearing keep wearing it for a few days. As your body gets used to the new size it will start to feel more comfortable. You adjust to the band being lower and snugger, the gore, and more coverage.
If your bra continues to just be too uncomfortable come back to the shop to try new styles or sizes.
Bra Care & Washing
How do I wash my bras?
Definitely get some lingerie wash! We sell a brand called Soak in the shop. We highly recommend it! When you are ready to wash your bras:
1) Fill your sink with warm water.
2) Put 1 tsp of the soap in the water.
3) Put your bras in the water. If you have extra deodorant build put a little bit of extra soap on that area and work it in with your hands or a toothbrush.
4) Let your bras soak for about 20 minutes.
5) Softly ring them out.
6) Lay them on a towel or hang them to dry.
How often should you wash your bras?
I recommend you wash your bras every 1-2 weeks. We recommend smelling them and if they smell like body odor or have discoloration or deodorant on them, it's time wash your bra!
How many bras should I own?
Ideal would be 3-4 everyday bras and 2 sports bras. Rotate the bras everyday.
How often should I get new bras?
If you have:
1 bra every 5 months
2 bras every 6-9 months
3 or more bras every year
Bras don't last forever so it really best to never let your bra go longer than a year. They will get too dirty, loose their shape, and not provide support.
When should I get fitted for a nursing bra?
We recommend waiting 2 weeks after your baby arrives to get fitted for wired nursing bras. This allows time for your milk supply to be more regulated.
Before baby arrives and for the first 2 weeks it can be best to wear a transitional nursing bra. These are wireless bras that offer multiple cup sizes to them so they give you room to grow.
How many nursing bras do I need?
We recommend buying the amount of bras you need at a time. Anywhere between 1-3 bras. When you change size again get a few more to meet your needs in your new size. You might have to do this 2-3 times throughout your lactating journey. This way you get what you need while your body is changing so often.
Do I need a band size/cup size sports bra?
Yes! Wearing a sports bra that is your actual size will provide greater support and shape. In the shop we carry encapsulated sports bras which will hold your breast better. Verus traditional sports bra that just smash you and only come in a small size range.
How many sports bras do I need?
Depends on how active you are. If you're somewhat active, we recommend 1-2. If you're pretty active we recommend at 2 or more.
My straps are digging into my shoulders, how do I fix that?
This is happening because you’re not wearing a supportive band. You are putting all of the weight from your breast on your straps instead of the band. Go down a band size so the band is snug on the loosest set of hooks. That will transfer the weight to your band instead of your straps.
How do I keep my straps from falling down?
Most of the time it's because you're not wearing the right band size. It could also be you need to tighten the bra straps a bit. You want to be able to put your two fingers underneath the straps and not have it move easily. If one shoulder strap is falling off, pull down your band to make sure your bra is sitting down low. If that doesn't take care of your problem tighten up the straps a bit on that one side.
If the problem continues, you might want to purchase a bra tool. We have them in my shop and they work wonders by making sure the straps don't fall off your shoulders.
Can you find a good quality bra at popular stores like Wal-Mart, Target, Kohls, Target, etc.?
In our experience these stores are very limited in the sizes that they carry and they're bras are not good quality. Their sizes tend to range from B-D cups, these are not common sizes. The average size we fit is a DDD-G. Most stores don’t carry these sizes. So no, we don't recommend going to retailers like these due to the lack of size availability, lack in service, and quality of their products. We carry over 120+ sizes!
What should I do if my bands keep rolling up on the sides?
Go with bras that have thicker or taller bands in the back.
Two great brands for these are Sculptresse and Goddess.
Are all brand sizes the same? Will a size fit the same from brand to brand?
Not always. This is why bra shopping can be difficult. In the shop we will let you know if we are adjusting the size to fit you better. If you're shopping online make sure you read our 'fitting notes' to see if you need to make any size adjustments.
What do you do when your breasts are different sizes?
We'll typically fit the the larger breast. There are different brands and styles that will work better if you have two different sizes. Another options is to fit the larger breast then use this molded insert to fill in the gap on the smaller breast.
Do you NEED an underwire? What if you don’t like them?
No, but we highly recommend them. Wired bras will shape your breast so much better than wireless bras. Plus, the gore, or the middle part of your bra hardly ever lays flat in wireless bras, for some that can be uncomfortable. We find that most women who don’t like underwires aren’t wearing the right bra size. When you wear the wrong bra size the wire will sit on top of the breast tissue, which causes discomfort. When you wear the right size the underwire will be under or to the side of your breast tissue, which is much more comfortable!
What causes the underwire to poke through your bra?
The bra could be old or worn out, the cup size is too small, or the bra wasn’t washed properly. You want to avoid washing your bra in the washer machine because it can make the underwires pop out of the bra. So it's best to hand wash.