Got questions?

Here we answer some of our most common questions.

How can we help?


What to Expect at your Bra Fitting


-We are a body positive space!

-Your fitter will be with you the entire time to help guide you through your bra fitting experience.

-If you have multiple people with you in your fitting party, you can have them in the same room with you, or you can have them hang out in the waiting area.

-The first step will be to take measurements of the band and bust 

-You will need to remove your shirt, you can face the wall for more privacy 

-Our fitter will help you put on your bras so we can adjust them to your body, you can face the wall for more privacy.

-To find your correct size, we’ll try on a few sizes until we get the correct fit.

-Then you will try on multiple bras to find the bra(s) that are most comfortable.

-Let your fitter know if you have any specifics 

-Your fitter will give you information how a bra should fit, what different styles are, and how different styles will shape your breasts differently. 

-Ask your fitter any questions you have

-At the end your fitter will check you out and go over the return policy and wash and care instructions 


We are a Cashless store but we accept all credit cards and have 'tap' pay!

Shop Location & Info

Where is the shop located?

We are located at the Kaysville Commons our address is 288 W 200 N #3 Kaysville, UT 84037

Is the shop ADA accessible?

We are ADA accessible! There is a ramp to get on to the sidewalk located in front of the T-Mobile Store.

Returns & Exchanges

How to return or exchange bras?

We have a 14 day return / exchange policy from the day you receive your bra(s). 

  • All bras must have all paper tags (don't have to be attached), all internal tags and charms or bows (etc.) must be attached
  • Items need to be new and clean condition
  • We do not do returns or exchanges on clearance items, thongs, panties, or self-adhesive inserts or tape
  • Purchase of swimsuits and lingerie must have original hygienic liner attached to to be eligible for return. (Excludes any thong items)

If this criteria isn't met we cannot process your return / exchange.

Returns / Exchange by shipping: 

  • To start a return or exchange, visit our return portal here.
  • You will be responsible for paying postage 
  • Drop package at your local Post Office
  • Once returns are received and processed, you'll receive an email notifying you of your return. 
  • It takes 2-7 business days for funds to show on your credit card statement.  

Exchange in-person:

  • If you want to exchange in-person and you're a returning client please book an Exchange appointment they are free!
  • At your appointment we will be able to process your return/exchange
  • It takes 2-7 business days for funds to show on your credit card statement

Return in-person:

  • You don't need an appointment, you can walk in during business hours. Our receptionist can process your return (Check our Hours here)

  • It takes 2-7 business days for funds to show on your credit card statement

If you have any questions please email

Reschedule / Cancellation Policy


We are often fully booked so it's important if you need to cancel please give us at least 24 hours in advance. This way someone else can book your solt instead. If you need to reschedule or cancel, click the 'Reschedule and Cancel' at the bottom on your confirmation email. We understand if you have health, family, or personal emergency and can't make your appointment. If so please contact us at 385-358-9772.

What to expect from a Properly Fitting Bra

I'm worried by new bra feels too tight.

The most important thing is comfort.  But sometimes wearing the correct bra size, it's going to feel snug at first, this is completely normal.  You want the bra to fit low and snug on the loosest set of hooks. As the bra stretches out, you'll be able to tighten it as the bra band stretches out and wear the supportive for a longer period of time. 

The first 1-2 weeks with a new bra can be slightly uncomfortable, but we recommend to wear your bra for at least a couple days.  Most times you're not used to how it should fit, you body will acclimate and get used but also stretch as you wear it longer.  But remember that you want your bra to be snug on the loosest set of hooks because your support comes from your band.

I have red marks on my skin from my bra.

It is normal to get red marks from your bra, especially a brand new one! Your skin has to get used to the new size and style because it most likely sits different on your body.

It is not normal if you are getting bruises or rashes from your bra. If you are experiencing this come back into the shop to try new styles and sizes.

My new bra is uncomfortable.

Getting use to wearing a correct fitting bra can take some time. Typically people are used to wearing an ill fitting bra that a properly fitting bra feels werid or uncomfortable the first few days.

If your new bra just feels different from what you're use to wearing keep wearing it for a few days. As your body gets used to the new size it will start to feel more comfortable. You adjust to the band being lower and snugger, the gore, and more coverage.

If your bra continues to just be too uncomfortable come back to the shop to try new styles or sizes.

Bra Care & Washing

How do I wash my bras?

Definitely get some lingerie wash! We sell a brand called Soak in the shop. We highly recommend it! When you are ready to wash your bras:

1) Fill your sink with warm water.

2) Put 1 tsp of the soap in the water.

3) Put your bras in the water. If you have extra deodorant build put a little bit of extra soap on that area and work it in with your hands or a toothbrush.

4) Let your bras soak for about 20 minutes.

5) Softly ring them out.

6) Lay them on a towel or hang them to dry.

How often should you wash your bras?

I recommend you wash your bras every 1-2 weeks. We recommend smelling them and if they smell like body odor or have discoloration or deodorant on them, it's time wash your bra!

How many bras should I own?

Ideal would be 3-4 everyday bras and 2 sports bras. Rotate the bras everyday.

How often should I get new bras?

If you have:

1 bra every 5 months

2 bras every 6-9 months

3 or more bras every year

Bras don't last forever so it really best to never let your bra go longer than a year. They will get too dirty, loose their shape, and not provide support.


What are Bra Bucks?

Bra Bucks are our rewards program! As you spend you earn dollars off towards future purchases.

How do I sign up?

Online you will use the Pink Crown Icon located in the bottom right corner of our website.

In-Person we will start your account for you when you make a purchase.

You'll want to make sure that you use the same email online and in-store so that your account stays connect.

How do I use my Bra Bucks?


-Sign into your account to see how many you have and select how many you want to use.

-This will generate a code that you will copy and then paste at checkout


-Your fitter will look up your account and let you know how many points you have available

-We can then apply the discount at checkout

How do Referrals work?

Online: Send your code to your friends. They will get a $5 off coupon to use at checkout. Once they complete their first purchase you will get a $5 off coupon sent to your email.

In-Store: Send your code to your friends before their appointment. Fitters will apply the $5 discount at checkout. Your friend will need to provide your name and email so we can send you your $5 off coupon. Unfortunately the system is not set up well for in-person referrals so it may take a week for you to see your rewards. If you don't receive your rewards please reach out to us at

Gift Cards

How do I purchase a Gift Card?

Visit this page to purchase a Gift Card.

Gift Cards can also be purchased in-store.

How do the Gift Cards work?

Our Gift Cards can be used in-store and online.

All Gift Cards purchased online are digital gift cards. We have physical gift cards available in store.

In-person appointments need to have their Gift Card with them. We cannot look up Gift Card codes at the appointment.

We have two types of gift cards: 'Fitting Fee' and 'Dollar Amounts'. The 'Fitting Fee' will cover someones one time fee that every new client must pay. The 'Dollar Amounts' go towards purchases of bras online or in-store.

Receiving a 'Fitting Fee' Gift Card

When receiving a 'Fitting Fee' you'll need to book a 'Fitting Gift Certificate' Appointment. Our scheduling system will not let you use your code when booking. You will make a note on your appointment that you will be using a Gift Card for your fitting fee. Bring your Gift Card with you and we'll take care of it at your appointment!

What to do if you lost your Gift Card?

Please email us at and we will be able to send you a new code. Make sure to do this before your appointment.

Shipping Policy


All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We ship through USPS.

If an item(s) in your order is out of stock you will be notified via email.

We keep items that are basics always available for purchase even if we don't have them in our inventory i.e. products we always order from manufacturer (excludes Clearance and Fashion items).  We will place an order for your out of stock item(s). It typically takes around 2-3 weeks for these orders to arrive to us then they will be shipped to you.  If you do not want to wait for you item you may ask for a refund or store credit instead. 


Domestic Shipping Rates 


Shipping option

  • Order Total $0-$100 = $6
  • Order Total $100-$350 = Free
  • Order Total $350 and up =$12

In-store pickup

You can skip the shipping fees with free local pickup at our store front 288 W 200 N Ste 3 Kaysville, UT 84037.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Click here to see our in-store pick up hours.  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.


Refunds, returns, and exchanges

Please go here to read our full return / exchange policy. 

Address Mistakes

If you make a mistake on your address please email us ASAP. If we haven't shipped your order we can change it. If you enter the wrong address and the package is returned to us you will be responsible for the postage to send the package to the correct address. 

If you have any further questions, please don't hesitate to contact us at 

Nursing Bras

When should I get fitted for a nursing bra?

We recommend waiting 2 weeks after your baby arrives to get fitted for wired nursing bras. This allows time for your milk supply to be more regulated.

Before baby arrives and for the first 2 weeks it can be best to wear a transitional nursing bra. These are wireless bras that offer multiple cup sizes to them so they give you room to grow.

How many nursing bras do I need?

We recommend buying the amount of bras you need at a time. Anywhere between 1-3 bras. When you change size again get a few more to meet your needs in your new size. You might have to do this 2-3 times throughout your lactating journey. This way you get what you need while your body is changing so often.

Sports Bras

Do I need a band size/cup size sports bra?

Yes! Wearing a sports bra that is your actual size will provide greater support and shape. In the shop we carry encapsulated sports bras which will hold your breast better. Verus traditional sports bra that just smash you and only come in a small size range.

How many sports bras do I need?

Depends on how active you are.  If you're somewhat active, we recommend 1-2. If you're pretty active we recommend at 2 or more.


My straps are digging into my shoulders, how do I fix that?

This is happening because you’re not wearing a supportive band. You are putting all of the weight from your breast on your straps instead of the band. Go down a band size so the band is snug on the loosest set of hooks. That will transfer the weight to your band instead of your straps.

How do I keep my straps from falling down?

Most of the time it's because you're not wearing the right band size.  It could also be you need to tighten the bra straps a bit. You want to be able to put your two fingers underneath the straps and not have it move easily.  If one shoulder strap is falling off, pull down your band to make sure your bra is sitting down low. If that doesn't take care of your problem tighten up the straps a bit on that one side. 

If the problem continues, you might want to purchase a bra tool.  We have them in my shop and they work wonders by making sure the straps don't fall off your shoulders.


Can you find a good quality bra at popular stores like Wal-Mart, Target, Kohls, Target, etc.?

In our experience these stores are very limited in the sizes that they carry and they're bras are not good quality. Their sizes tend to range from B-D cups, these are not common sizes. The average size we fit is a DDD-G. Most stores don’t carry these sizes.  So no, we don't recommend going to retailers like these due to the lack of size availability, lack in service, and quality of their products.  We carry over 120+ sizes!

What should I do if my bands keep rolling up on the sides?

Go with bras that have thicker or taller bands in the back.

Two great brands for these are Sculptresse and Goddess.

Are all brand sizes the same? Will a size fit the same from brand to brand?

Not always. This is why bra shopping can be difficult. In the shop we will let you know if we are adjusting the size to fit you better. If you're shopping online make sure you read our 'fitting notes' to see if you need to make any size adjustments.

What do you do when your breasts are different sizes?

We'll typically fit the the larger breast. There are different brands and styles that will work better if you have two different sizes. Another options is to fit the larger breast then use this molded insert to fill in the gap on the smaller breast.

Do you NEED an underwire? What if you don’t like them?

No, but we highly recommend them. Wired bras will shape your breast so much better than wireless bras. Plus, the gore, or the middle part of your bra hardly ever lays flat in wireless bras, for some that can be uncomfortable. We find that most women who don’t like underwires aren’t wearing the right bra size. When you wear the wrong bra size the wire will sit on top of the breast tissue, which causes discomfort. When you wear the right size the underwire will be under or to the side of your breast tissue, which is much more comfortable!

What causes the underwire to poke through your bra?

The bra could be old or worn out, the cup size is too small, or the bra wasn’t washed properly.  You want to avoid washing your bra in the washer machine because it can make the underwires pop out of the bra.  So it's best to hand wash. 

Get in touch

Have questions about your order, or a general enquiry?